Phynix Education("we", "us", or "our") respects your privacy. This Policy explains how we collect, use, and protect personal information when you use https://www.phynixeducation.com.
1. Information We Collect
- Account data: name, email address, phone number (if provided), password (hashed), and profile details.
- Learning data: test attempts, scores, submissions, progress, and related academic activity.
- Payment data: billing-related transaction references processed via SSLCommerz. We do not store full card numbers or bank credentials on our servers.
- Technical data: device/browser information, IP address, cookies, and usage logs needed to operate and secure the service.
2. How We Use Information
- Provide and improve IELTS practice services
- Process subscriptions and payments
- Authenticate users and send service emails (verification, password reset, notices)
- Offer support and respond to inquiries
- Prevent fraud, abuse, and security incidents
- Comply with legal and regulatory obligations
3. Sharing of Information
We may share limited data with:
- Payment processors (e.g. SSLCommerz) to complete transactions
- Email/SMS providers to deliver transactional messages
- Cloud hosting and infrastructure providers that process data on our behalf
- Authorities when required by applicable law
We do not sell your personal information.
4. Cookies and Analytics
We use cookies and similar technologies for authentication, preferences, and analytics (including advertising pixels where enabled). You can control cookies through your browser settings; some features may not work without them.
5. Data Retention
We retain account and learning records for as long as your account remains active or as needed to provide services, resolve disputes, and meet legal requirements. You may request deletion subject to legitimate retention needs.
6. Security
We use reasonable technical and organizational measures to protect personal data. No method of transmission or storage is completely secure; please use a strong unique password.
7. Your Rights
Subject to applicable law, you may request access, correction, or deletion of your personal data by contacting phynixeducation@gmail.com.
8. Children
Our services are intended for learners preparing for IELTS and similar exams. If you believe a minor has provided personal data without appropriate consent, contact us and we will take appropriate action.
9. Changes
We may update this Privacy Policy periodically. The "Last updated" date at the top of this page reflects the latest revision.
10. Contact
Phoenix Education
Email: phynixeducation@gmail.com
Address: K-37, Mohakhali, Dhaka-1212
Trade License Number: TRAD/DNCC/050470/2025